Privacy Policy

Effective Date: January 1st, 2026

1. Introduction

Horizons Home Health LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy describes how we collect, use, disclose, and safeguard your information when you visit our website.

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2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

• Name
• Email address
• Phone number
• Mailing address
• Any other information submitted through forms

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited and time spent
• Referring URLs

Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and analyze website performance.

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3. Tools and Technologies We Use

We use third-party analytics and tracking tools, including:

• Microsoft Clarity (user behavior analytics)
• Google Analytics (traffic and usage analytics)

These tools may collect information such as how users interact with our website, mouse movements, clicks, and browsing behavior.

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4. How We Use Your Information

We use the information we collect to:

• Provide and operate our website and services
• Respond to inquiries and customer service requests
• Send communications, including SMS messages (if opted in)
• Improve website functionality and user experience
• Monitor and analyze usage trends
• Comply with legal obligations

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5. SMS Communications

Collection and Use

If you opt in to receive SMS messages, we collect your phone number and any related consent records.

We use SMS for purposes such as:

• Appointment reminders
• Order updates
• Account notifications
• Customer service communications
• General Communication

Data Sharing

SMS consent is not shared with third parties or affiliates.

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6. Sharing of Information

We may share your information with:

• Service providers (e.g., analytics, hosting, communication platforms)
• Payment processors (if applicable)
• Legal authorities when required by law

We will NEVER sell your personal information.

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7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.

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8. Your Rights

Depending on your location, you may have the right to:

• Request access to your personal data
• Request correction or deletion
• Opt out of certain data uses

To exercise these rights, contact us at: info@horizonshomehealth.com

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9. Cookies

We use cookies to:

• Understand user behavior
• Improve site performance
• Support marketing efforts

You can control cookies through your browser settings.

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10. Data Security

We implement reasonable technical and organizational measures to protect your information. However, no system is completely secure.

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11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.

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12. Accessibility of This Policy

This Privacy Policy is accessible via a link in the footer of every page on our website.

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13. Contact Information

Horizons Home Health LLC

2620 W 25th Ave Denver, CO 80211

303-536-1879

Info@horizonshomehealth.com

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SMS Terms & Conditions

By opting into SMS from a web form or other medium, you agree to receive SMS messages from Horizons Home Health LLC

Types of Messages

These messages may include:

• Appointment reminders
• Order alerts
• Account notifications
• Customer service messages

Message Frequency

Messaging frequency may vary.

Fees

Message and data rates may apply.

Opt-Out Instructions

To opt out at any time, text STOP.

Help Instructions

For assistance, text HELP or visit our website at horizonshomehealth.com.

Additional Information

Visit www.horizonshomehealth.com/privacy-policy for Privacy Policy and Terms of Service.